Refund Policy

✅ Refund Policy

Welcome to CheapHosting Marketplace, a digital marketplace where users buy and sell code, templates, software and other downloadable products.

This Refund Policy explains when refunds are eligible, how disputes are handled and what conditions apply to digital product purchases.

✅ 1. Overview

We sell digital products, which are delivered instantly after successful payment.
As digital files cannot be returned once downloaded, we only offer refunds in specific cases mentioned below.

This policy applies to:

Buyers purchasing digital items
Sellers listing products
Payments made on cheaphosting.com
Withdrawals and dispute requests

✅ 2. Eligibility for Refund

Refunds are considered only under the following conditions:

✅ File is not downloadable or link is broken
✅ Product is completely different from description or demo
✅ Major technical issue that seller cannot fix within reasonable time
✅ Duplicate payment (charged twice accidentally)
✅ Transaction failed but amount deducted

❌ Refunds will NOT be provided if:

✗ Buyer changed their mind after purchase
✗ Buyer does not have required software, skills or environment to use the product
✗ Product was downloaded successfully
✗ Item has minor bugs that seller can fix
✗ Buyer purchased by mistake
✗ Buyer requests refund after customization or modification

✅ 3. How to Request a Refund

Login to your account
Go to Purchase History → Support → Request Refund
Explain the reason and attach screenshots if needed
Our support team will review your request within 3–7 working days

If the issue is related to a specific product, we may contact the seller to verify details before approving or rejecting a refund.

✅ 4. Seller Responsibilities

Sellers must:

Provide correct descriptions, previews and screenshots
Offer support for purchased items
Fix major bugs or broken files
Update products when necessary

If a seller fails to resolve a valid problem, a refund may be issued to the buyer.

✅ 5. Processing Time

Approved refunds are processed within 7–14 business days
Depending on payment gateways and banks, timing may vary
Refunds are credited to the original payment method only

✅ 6. Withdrawal & Commission Refunds

Once seller withdrawal is completed and payment is released, refunds are not possible for that order
Marketplace commission is non-refundable

✅ 7. Chargebacks & Disputes

Unauthorized chargebacks are considered policy violation.
If a user files a dispute outside the platform (bank/PayPal), their account may be suspended until investigation is complete.

✅ 8. Contact for Refund Support

For refund queries, email our support team at:
📧 support@cheaphosting.co.in

We will respond as quickly as possible with a resolution.